The success of a business is tied to the efficiency and effectiveness of its core processes. Process efficiency has a direct impact on the productivity of your employees. What happens if an employee’s laptop breaks down and the IT team takes 2 days to respond? Obviously, the employee can’t work until their device is fixed. If only processes like these were well-optimized.
I was browsing Optimum Internet plans online when I stumbled upon a study on the importance of business process optimization. Every business owner must read it. In case you are new to this term, tag along.
Business Process Optimization Explained
Process optimization means adjusting a process by optimizing it based on a set of parameters. The goal is to maximize efficiency and minimize cost. Business process optimization is an important aspect of BPM (business process management). With an optimized process, you can optimize your business goals.
Do you feel you are ready to take the big step of optimizing your business process to achieve operational efficiency and other benefits that follow? Consider these patterns:
1: Identify a Single Issue
Take one thing at a time. A wise move is to pick one obstacle that is slowing down the process. Take a break to identify and understand the root cause.
It could be anything from lack of communication to slow vendor response, and more. Once the problem is identified, come up with a solution to fix it for speeding up the process. Instead of trying something new to fix the problem, the right approach is to reevaluate the process in place. The findings might shock you.
2: Reduce the Breakdown of Tasks
Don’t split work into lots of simple operations. This practice is common in companies that have functional management and employees are responsible for performing only the individual tasks assigned to them. When a leader uses this method of describing a process, they have to use a large variety of areas which complicates the process.
Instead of setting too many simple tasks, let specialists handle the responsibility. As a result, less work will be passed from one hand to another and there will be fewer delays or revisions. This will reduce the cost of managing the process. With independent decision-making, you are giving more responsibility to your employees, which will motivate them to outperform.
3: Reduce the Control and Approvals
Business optimization reduces cost, speeds up the process, and improves work quality, right? To achieve all this, all bureaucracies from within the process must be removed. Get rid of unnecessary approvals and checks which are in place to control the operations.
It can be difficult to remove control completely but taking this step can speed up the process. Some levels of analytics and reporting must be in place for auditing purposes. The performer will hence think twice before abusing the process.
We are living in a time where consumer dynamics are changing rapidly. Part of business process optimization is to adapt to the changing needs of customers and stay competitive. Just like remote employee productivity monitoring helps businesses scale up. This can be done by understanding your business from a customer’s point of view.
5: Discover New Processes
Old processes may become obsolete with time. To stay in business, you must discover new processes to complete a task more efficiently. Once you successfully identify new processes, standardize them.
The processes which are not fixed or standardized are known as shadow processes. It is these processes that clutter a workflow and sometimes, slow down the entire process. Identify them and remove them from the workflow.
6: Automate Wherever It Makes Sense
The best way of optimizing a business process is to automate.
Automating repetitive tasks reduces the chances of human error and gets more things done in a short time. Programs are available to improve business process management. With automation, you can make everyday tasks digital, reduce the use of paper and streamline the process of approval. It also removes waiting from the process to complete the task at hand as quickly as possible.
7: Gather Feedback
Time and again, analyze your business processes and get feedback. The data gathered will help you improve the business processes over time. Take decisions backed by strong numbers to refine what’s already in practice.
Process, no matter what type it is, remains in constant need of improvement. Creating a perfect process is impossible. Analyze your processes, and be willing to take calculated risks for improving them. Keep on trying new things. Even if you make mistakes, you will learn.